REFUND POLICY

At Shopxz, your satisfaction with every order matters to us. We carefully inspect and pack every product before dispatch to ensure it reaches you safely and in proper condition.

1. Eligibility for Refund

A refund may be considered if:

• The product is damaged during delivery
• Essential parts or accessories are missing
• The product received is significantly different from the product ordered.

For products received in good condition and as ordered, refunds are generally not available for change of mind, personal preference, accidental ordering, or simply no longer wanting the product.

1. Order Cancellation

Customers may request cancellation as soon as possible after placing an order by contacting [email protected].

• Cancellation requests can generally be processed only before the order has been processed, packed, or dispatched.
• Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
• If a cancellation is approved, any applicable refund will be processed according to the refund terms and payment method.
• For cancellation requests, please provide your Order Number and registered phone number.

1. Compulsory Unboxing Video

A clear and continuous unboxing video is compulsory for every refund claim.

The video must:

• Begin before opening the package.
• Clearly show the unopened package and the complete opening process.
• Show the product and all included items/accessories.
• Clearly capture the damage, missing parts, or other issue being claimed.

The issue must be reported to Shopxz within 24 hours of delivery.

Without the required unboxing video, a refund claim may not be accepted, subject to applicable consumer-protection law.

The original product, packaging, accessories, and included items must also be retained until the claim is resolved.

1. How to Request a Refund

Refund requests must be submitted within 24 hours of delivery.

Email your refund request to:

[email protected]

Please include:

1. Order Number
2. Customer Name
3. Registered Phone Number
4. Description of the issue
5. Compulsory unboxing video
6. Clear photographs of the product and issue, if applicable

The unboxing video must be emailed to [email protected] as part of the refund request.

Our team may request additional information or evidence if required.

1. Refund Review & Approval

Our team will review the order details, unboxing video, photographs, and other information provided.

If the issue is verified as eligible, Shopxz will process the refund where applicable. The final resolution will depend on the nature of the issue, verification, and applicable consumer-protection requirements.

1. Refund Timeline

For an approved refund:

• The refund is normally initiated within 5–7 working days after verification and approval.
• Prepaid orders are generally refunded to the original payment method.
• For Cash on Delivery orders, bank or UPI details may be requested.
• The time taken for the refund to appear in the customer’s account depends on the relevant bank or payment provider.

1. Refunds Not Covered Under This Policy

Refunds are generally not provided for:

• Change of mind
• Personal preference
• Accidental ordering
• Incorrect variant selected by the customer
• Product no longer wanted
• Products received correctly and in proper condition

For refund assistance:

Email: [email protected]