SHIPPING POLICY

At Shopxz, we carefully process and pack every order to ensure it reaches you safely and on time. Once your order is successfully placed, our team will prepare it for dispatch and hand it over to our delivery partner.

1. Order Processing

• Orders are generally processed and packed within 24 hours of order confirmation.
• Orders placed on Sundays, public holidays, or during exceptional circumstances may take additional time to process.
• Once your order has been dispatched, you will receive the available shipping or tracking details.

1. Delivery Time

• Delivery time depends on the customer’s location and the courier service.
• Orders are generally delivered within 3–7 working days after dispatch.
• Delivery to certain locations may take additional time due to courier availability, weather, holidays, or other unforeseen circumstances.
• Delivery timelines are estimates and may vary depending on the destination.

1. Shipping Charges

• Shipping charges, if applicable, will be displayed during the checkout process before the order is placed.
• Any applicable shipping charges will be added to the order total at checkout.

1. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required details at the time of placing the order.

Shopxz will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

1. Order Tracking

Once your order has been dispatched, tracking information may be provided through the available tracking system or communicated to the customer.

Customers can use the provided tracking information to check the status of their shipment.

1. Delayed or Undelivered Orders

If your order is delayed beyond the expected delivery period, please contact us at [email protected] with your order number.

We will check the shipment status with the relevant courier partner and assist you accordingly.

1. Damaged Package at Delivery

If the package appears visibly damaged when delivered, customers are advised to take photographs or videos of the package before opening it and contact ShopXZ promptly if there is any issue with the product.

For refund-related claims, please refer to our Refund Policy, including the requirement to report the issue within 24 hours of delivery and provide the required unboxing video.

1. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their delivery procedures.

If an order cannot be delivered because the customer is unavailable, provides an incorrect address or phone number, or otherwise fails to receive the shipment, additional delivery attempts or charges may apply where applicable.

1. Contact Us

For shipping or delivery-related assistance, please contact:

Email: [email protected]